For your convenience, we have categorized our most commonly asked questions, click on the links below for more information.
Making or Canceling Reservations
Q) How do I check to see if the tour I want is available?
A) The quickest way is to click on “Book It Now” button and review the options.Tours that are available will be displayed when you enter your arrival date. Or email us at owners@southeasttours.com.
Q) How do I make my reservation(s) with Southeast Tours?
A) To make reservations with Southeast Tours, click on “Book It Now” button.
Q)Can I book a tour, even if its schedule does not fit within my ship’s schedule?
A) Yes, we may be able to adjust our departure and / or return time(s) to fit your ship’s schedule. Click on “Contact Us” to email us to discuss the options.
Q) Can I book with Southeast Tours, even if the tour I want is not listed on your website?
A) Click on “Contact Us”, fill out the form, and on the bottom tell us what you are looking for during your trip. We may be able to help by booking the tour for you, possibly by directing you to the right company, or by offering you a better alternative when you come to visit us in Skagway.
Q) What if I want to combine tours, customize my own tour, and / or have an exclusive tour?
A) Click on “Contact Us”, fill out the form, and on the bottom tell us what you are looking for.
NOTE: Customizing your own tour or purchasing an exclusive tour can involve extra charges, but it is most suitable for larger groups! Contact us for special pricing and arrangements customized for your group.
Q) Will Southeast Tours charge our credit card when we make our reservations?
A) We do take payment at the time of booking so there is no hassle or thought of it on the day of your tour. Just show up and have a great adventure!
Q) Will I receive a confirmation number and / or voucher from Southeast Tours?
A) Southeast Tours does use confirmation numbers, but we also use your groups last name to verify attendance. When order your tour online, they are entered into our computer and verified – you will not be forgotten!
Q) What is Southeast Tours cancellation policy?
A) Our cancellation policy is you must give Southeast Tours notice of cancellation at least 48 hours before your tour departure time or you will be charged full price for all seats reserved. If it is before 48 hours, then a full refund is given.
Q) If I book a tour with Southeast Tours, how would I cancel my reservation?
A) Go to our website, click on “Contact Us”, completely fill out the form, and at the bottom states you need to cancel your tour. We will take care of everything. (Phone cancellations will not be excepted).
NOTE: Should your cruise ship not dock in Skagway for any reason, we will automatically cancel your reservations and refund your money.
Weather Related
Q) What kind of weather should we expect when we come to Skagway, Alaska?
A) Skagway receives the least amount of precipitation of any coastal city in Alaska, about 29 inches per year. That breaks down to about 25 inches of rain and about 40 inches of snow. Skagway has a lot of cloudy, foggy, misty, and / or windy weather. Temperatures during May range from 45 to 65 degrees, June from 55 to 70 degrees, July from 55 to 75 degrees, August from 55 to 70 degrees, and September from 45 to 65 degrees.
Q) When we come to Skagway how should we dress?
A) Everyone should dress in layers – excess clothing may be left in the vehicle until needed. We strongly recommend that your outside layer be water proof. As a rule of thumb, the air in the White Pass Summit area will feel about the same as it does next to your cruise ship. (Tours that travel beyond the White Pass Summit area normally run into better weather.)
Q) Will Southeast Tours ever cancel our tour due to bad weather?
A) All of our tours are “rain or shine” tours. The only time a tour may be canceled is if there is a safety issue.
Other Questions
Q) Do I need a Passport to cross the U.S. / Canadian Border, or will a Birth Certificate do?
A) You must have a government issued and valid Passport to cross the border. You will be passing through at least 1 international customs station, please verify you are able to enter Canada, whether your country of residence needs a visa or if you have a criminal conviction in the United States. A lack of proper documentation can result in you being detained by either US Customs or Canadian Customs. Southeast Tours is not responsible or liable if you do not bring proper ID. Any questions, please contact us directly.
Q) I cannot find your telephone number on your website – how can I contact Southeast Tours?
A) We ask all of our customers to contact us by e-mail. Simply click on “Contact Us”, fill out the “Contact Us Form”, and someone will contact you as soon as possible. This is the surest and quickest way to have all your questions answered by a real person without the hassle of an answering machine.
Q) Does Southeast Tours have a brochure for each individual tour they can send to me?
A) Our website highlights the tour details and differences. If there are specific questions, please reach out and we will answer you directly. In our efforts to preserve resources and create customer relationships, we found this a more effective way than printed brochures.
Q) What is the best way to print out a page from your website?
A) On each of the page select “File” from the upper menu then press “Print.”
Comparing Our Sightseeing Tours With Each Other
Q) How do the Skagway, Yukon, and Deluxe Yukon sightseeing tours compare?
A) The Skagway City and Mountain Summit Tour: A combination of a historical Skagway City Tour and a scenic White Pass Tour that travels about 17 miles to the White Pass Summit Area. Along with the incredible beauty of the Skagway and White Pass areas, you will enjoy a narration filled with history and folklore.
The Yukon Sightseeing Tour: Extend our White Pass Tour 38 miles beyond the White Pass Summit Area – all the way to the Yukon Territory. Since this tour does not include a Skagway City Tour, there will be less history, more awesome scenery, and a better chance to see wildlife.
NOTE: This tour is especially formatted for those who want to photography the incredible beauty of this majestic land. Each person may customize their tour individually while traveling on the same tour bus.
The Yukon Discovery Tour: Extend our White Pass Tour 57 miles beyond the White Pass Summit Area – all the way to Emerald Lake. Then add a delicious Yukon style baked chicken and potato lunch and a visit to the 7,000 square foot Caribou Crossing Museum. After lunch, you may customize your Yukon Discovery Tour by selecting to add dog mushing to the tour. Since this tour does not include a Skagway City Tour, there will be less history and more awesome scenery. The Yukon Discovery Tour may be one of your best chances to view wildlife while on a land excursion based in Skagway, Alaska.
Comparing Our Sightseeing Tours With Your Ship's Tours
We have selected for comparison, several of the more popular sightseeing tours offered by cruise lines visiting Skagway, Alaska.
NOTE: This point-by-point comparison is only intended as a general overview.
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Skagway City and Mountain Summit Tour
Q) While on the Skagway City and Mountain Summit Tour, will we see wildlife?
A) This tour goes only about 17 miles to the White Pass Summit Area. Those 17 miles are very heavily traveled, so the chances of seeing wildlife along side of the road are not very good. Occasionally we see mountain goats, with the aid of binoculars, just before we reach the White Pass Summit Area.
NOTE: Mountain Goats are the most commonly seen animal on this tour, while bears are rarely seen.
Q) While on the Skagway City and Mountain Summit Tour, will a lunch be provided?
A) Since this tour is only 2.5 hours in length we do not provide a lunch or snack. After your tour we recommend the Bites on Broadway, located on 6th Street, for the best sandwiches in Skagway. You may bring a snack with you on the bus if you choose.
NOTE: We do ask that the only beverage you bring is water, in a secure water bottle.
Q) What is the activity level of the Skagway City and Mountain Summit Tour – what ages is it appropriate for?
A) This tour is appropriate for all ages, having plenty of stops so children do not feel trapped in a vehicle and little walking so those who may have difficulty walking are not over taxed.
Yukon Sightseeing Tour
Q) While on the Yukon Sightseeing Tour, will we see wildlife?
A) The Yukon Sightseeing Tour travels about 38 miles past the White Pass Summit Area to Bove Island. Those 38 miles are far less traveled than the 17 miles from Skagway to the White Pass Summit Area, so the chances of seeing wildlife are much better. We occasionally see black bear, grizzly bear, wolf, coyote, fox, moose, mountain sheep, mountain goat, mountain caribou, woodland caribou, and mule deer.
Q) While on the Yukon Sightseeing Tour, will a lunch be provided?
A) Since the Yukon Sightseeing Tour is only 4 hours in length we do not provide a lunch or snack. You may bring a snack with you on the bus if you choose.
NOTE: We do ask that the only beverage you bring is water, in a secure water bottle.
Q) What is the activity level of the Yukon Sightseeing Tour – what ages is it appropriate for?
A) The Yukon Sightseeing Tour is appropriate for all ages, having plenty of stops so children do not feel trapped in a vehicle and little walking so those who may have difficulty walking are not over taxed.
Yukon Discovery Tour
Q) While on the Yukon Discovery Tour, will we see wildlife?
A) This tour travels about 19 miles past Bove Island to Emerald Lake. (This is about 57 miles past the White Pass Summit Area.) Those 57 miles are far less traveled than the 17 miles from Skagway to the White Pass Summit Area, so the chances of seeing wildlife are much better. We occasionally see black bear, grizzly bear, wolf, coyote, fox, moose, mountain sheep, mountain goat, mountain caribou, woodland caribou, and mule deer.
Q) While on the Yukon Discovery Tour, will a lunch be provided?
A) Since this tour is 6 hours in length, a delicious lunch is provided by Caribou Crossing Museum and is completely paid for by Southeast Tours. This lunch includes baked chicken (with barbeque sauce), baked potato, coleslaw, rolls, donuts, and choice of coffee or tea.
Q) What is the activity level of the Yukon Discovery Tour – what ages is it appropriate for?
A) This tour is appropriate for all ages, having plenty of stops so children do not feel trapped in a vehicle and little walking so those who may have difficulty walking are not over taxed.
