| Q) |
Do
I need a Passport to cross the U.S.
/ Canadian Border, or will a Birth Certificate
do? |
| A) |
Normally
Customs requires everyone to present
a Passport to confirm their citizenship.
UNITED STATES and / or CANADIAN
citizens may cross the U.S. / Canadian
Border using a certified copy of their
Birth Certificate and a valid government
issued Photo ID - i.e. Drivers License.
|
| |
NOTE:
Should the U.S. terror alert level
rise above “elevated”,
passengers who do not have a passport
may be delayed and / or detained at
Customs while their citizenship is
verified!!!
|
| Q) |
I
cannot find your telephone number on
your website - how can I contact Southeast
Tours? |
| A) |
We
ask all of our customers to contact
us by e-mail. Simply click
on
“Contact
Us”, fill out the “Contact
Us Form”, and someone
will contact you as soon as possible. This
is the surest and quickest way
to
have all your questions answered
by a real person without the hassle
of
an answering machine.
|
| Q) |
Does
Southeast Tours have a brochure for
each individual tour they can send to
me? |
| A) |
We
have only one brochure, it briefly
describes all tours and is designed
to assist sales staff in presenting
our tours to people visiting Skagway.
Our brochure is updated every
3 - 5 years. For the most
current and comprehensive tour
descriptions, departure times,
and pricing please refer to our
website, as it is updated on an “as
needed basis”. Please feel
free to print off any page(s)
in our site to share with friends
or family.
|
| Q) |
What
is the best way to print out a page
from your website?
|
| A) |
On
each of the major pages, near the
upper left-hand corner of the page,
there is a link labeled "click
here for a printer friendly version
of this page". Click
on the link, and after the page
is loaded,
select "File" from the
upper menu then press "Print."
|
| Q) |
I
am physically challenged; can I take
a tour with Southeast Tours?
|
| A) |
This
will depend on your challenge
and the tour you request. When
filling out the “Online
Reservation Request Form”
PLEASE indicate exactly what the
challenge is in the text portion
at the bottom of the form. When
our representative contacts you
to confirm your reservations they
will also discuss with you any special
arrangements you may need.
|
| |
NOTE:
We will do our best to make it possible
for you to enjoy the tour of your
choice.
|
| Q) |
When
we dock in Skagway, will Southeast Tours
pick us up at our cruise ship? |
| A) |
Since
our office is conveniently located
within one half-mile of all three
cruise ship docks, and all customers
must report to our office one
hour before their tour departure
time to complete payment for their
tour, we ask you meet us
at our office.
If you do not wish to walk,
there are shuttles that will take
you into the Historic District of
Skagway for $1.50 / person / ride.
|
| Q) |
How
do we find Southeast Tours Office once
we arrive in Skagway’s Historic
District? |
| A) |
A
map will be attached to the bottom
of "Notice of Receipt" which
is emailed to you after your reservation
request has been recieved by our
office. Also, at the bottom
of the “Online
Reservation Request Form”
is a link to print out a map of Skagway’s
Historic District. Please print
the map and bring it with you. The
map shows the location of our office
and may help you find other points
of interest. (Our office is
located in the alley way, between
2nd and 3rd Streets, about 30 feet
off Broadway Street.)
|
| Q) |
When
returning from our tour, will Southeast
Tours drop us off at our cruise ship? |
| A) |
As
each tour returns to Skagway, your
driver will give you the option of
being returned to your ship or being
dropped off in the center of the Skagway
shopping district. Just be sure
to tell your driver where you want
to be let off. |
